• Novell Technical Support Wins Industry, Customer Praise
  • Customer survey rates Novell Linux support better than Red Hat, Oracle Novell wins awards for web and call center support

Novell technical support has recently been recognized by both customers and leading industry groups for its quality, scope, and timeliness. The Association of Support Professionals has just named Novell as a “Best Web Support” winner for 2007, while the Help Desk Institute has honored Novell with its “Team Excellence Award for External Support.” In addition, an independent customer study indicates that Novell support for Linux bests Red Hat and Oracle in overall quality, timeliness, and addressing the needs of mixed-source IT environments. As a result, Novell customers know they can deploy Novell solutions with the confidence they are backed by one of the leading support organizations in the industry.

“Support is an increasingly important competitive differentiator as the software industry moves to an open source and services-based model,” said Colleen O’Keefe, senior vice president of services for Novell. “Industry validation like these awards for our web and call center support give us the confidence that we’re delivering best-in-class service to our customers. Even more significant, customers, our most important audience, rank us tops in the Linux support business, so we’re succeeding where it really matters the most.”

The full report, with methodology and detailed results, is available here.